CANCELLATION POLICY

  • If cancellations are made 30 days before the start date of the trip, 25% of booking value will be charged as cancellation fees.
  • If cancellations are made 15-30 days before the start date of the trip, 50% of booking value will be charged as cancellation fees.
  • If cancellations are made within 0-15 days before the start date of the trip, 100% of booking value will be charged as cancellation fees.
  • In case of unforeseen weather conditions or government restrictions, certain activities may be cancelled and in such cases the operator will try his best to provide an alternate feasible activity. However no refund will be provided for the same.
  • Please note that cancellation done before 30 days, client is obliged to get 100% refund

 

REFUND POLICY

  • The applicable refund amount will be processed within 10 business days

 

CONFIRMATION POLICY

  • The customer receives a confirmation voucher via email within 24 hours of successful booking
  • In case the preferred slots are unavailable, an alternate schedule of the customer’s preference will be arranged and a new confirmation voucher will be sent via email.
  • Alternatively, the customer may choose to cancel their booking and a full refund will be processed.